Which mail courier do you use for shipping?
Do you offer free shipping?
Yes we do, on orders over $150 and sent to any address in the USA.
What is the cost of shipping?
Domestic US Shipping Only
- Orders under $100 = $6.95
- Orders over $100 = $4.95
- Orders over $150 = Free Regular shipping
- Orders over $300 = Free Priority Shipping
- Rates vary from the two options to choose from:
- First Class & Priority – Once your address is entered on our checkout form shipping cost will be calculated.
Why hasn't my order shipped?
We take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, it may be delayed and we may require additional information in order to approve for processing. You may or may not be contacted in regards to this matter, and we may ask that you contact us back as soon as possible to avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged, delayed, or cancelled due to incorrect/incomplete billing or shipping information, address confirmation, or policy review. Any delay due to this verification process is the responsibility of the customer. We ship Monday–Friday (except holidays). Any orders placed on Saturday, Sunday, or a holiday will be shipped on the following business day.
- Standard shipping – the order must be placed by 3 p.m. EST for it to go out the same day.
- Domestic USPS Priority Express 1–2 business days – ORDER MUST BE PLACED BY 2 p.m. EST.
- Express orders placed after 2 p.m. EST will ship the next business day.
- This shipping option is NOT guaranteed “Next Day.”
- We will not refund your order if it is not delivered by the time you expect it.
- International – International orders take an additional business day to dispatch due to the extra care required in filling out customs forms as well as packaging to ensure safe delivery.
Can you ship my order overnight?
No, we offer USPS Priority Express shipping for USA orders. Priority Express takes 1–2 business days, but it is not always guaranteed next day delivery. This is the fastest shipping option available from USPS, and that is what is offered as upgraded shipping if you do not want it sent first class.
How long does shipping take once it is dispatched?
We ship USPS first class. We also drop off at or near one of the major USPS airport hubs. This skips an extra step in the process because it is usually sent directly to the destination from the airport. Under normal circumstances, shipping takes about three business days from us to your mailbox. We have seen it take up to seven days on rare occasions.
Why does the tracking number say “not found“ or “waiting for shipment“?
Tracking numbers can take up to 48 hours to update in the USPS system. We ship Monday–Friday. We do not ship weekends. If you place an order on a Saturday and get a tracking number, it will not show up on usps.com until Monday night. If it has been two business days and you have not received tracking information, please contact us.
What happens if my product(s) have been damaged or shorted while in transit?
The post office does a great job with millions of packages, on occasion a package may encounter being mishandled. If you are the unlikely recipient of such a misfortune, please contact us immediately with:
- Your order number in the subject line –Shorted/Damaged
- Ex: ORDER#123456 – Shorted/Damaged
- Clear and visible Photo documentation of the following:
- Paper insert
- Packing slip (if applicable)
- Please ensure step 2 is complete
- Send email to firstname.lastname@example.org
Please ensure all steps are complete prior to emailing Nootropic Source. This will ensure your request receives a response in a timely manner. If we do not receive all the proper information outlined above, we will not be able to remedy the situation quickly. We understand that the situation is unfortunate; we stand by our product and commitment to our customers. Please Note: We document all claims and review them prior to providing a resolution
It’s seems like it’s been a while and my order hasn’t been delivered yet.
Check the delivery status via the emailed USPS tracking number. If the package was undeliverable and it is being sent back to us, we will not reship it for free if there were errors that you put in the address. Additionally, USPS delivery speed has been affected by budget cuts from the US government. We still ship as soon as we possibly can (within 24 hours with the exception of weekends/holidays). The delivery times of USPS have changed, but our level of service has not.
Do you ship internationally?
We do! We ship anywhere, USPS ships! USPS will hand your package to your destinations local courier. Countries we are able to ship to with no issue:
- Most products can now be shipped internationally. There are shipping restrictions on some products, and some products cannot be shipped to international destinations. Please look into your country’s regulations before purchasing.
- We will not reship if your package is undeliverable.
- We offer two shipping options: USPS Priority International and USPS First Class. Priority is the only way to ensure full tracking. USPS First Class International is not tracked. Shipping times are estimates. Customs and weather may cause shipping delays. In most cases, tracking can be viewed on usps.com and your local courier’s tracking page.
- All of our prices are in USD.
Will my order require a signature for delivery?
If an order is placed with a credit card and Priority Express shipping option is chosen then yes, it will require a signature regardless of the total. **Please note this shipping option is not always guaranteed “Next Day” We do not guarantee Scheduled Delivery Days and we do not offer “Money Back Guarantee” ** If the total is $150 or more and paid with a credit card, then yes it will require a signature for delivery. Multiple same day orders will be combined and signature will be required if over $150 and paid with credit card. If you pay by alternative means below then no, it will not require a signature.
- Bitcoin – 10% off your total
- Chase Quickpay (most US banks participate)
- Western Union
I lost my tracking number, what do I do?
The fastest way to locate your tracking number is to log into your account and view your orders. Please follow these instructions:
- Log into your account
- Click View Orders
- Open your most recent order
- Your tracking number will be in the order
My tracking number says delivered but I don't have my package?
If your order status says delivered, Nootropic Source cannot accept responsibility for your lost package(s). A few things to check:
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery (i.e. front office staff, HOA, concierge, neighbor, etc.)
- Check your mailbox and wherever else you receive mail.
Please contact your local USPS (or local mail courier for international orders) with your tracking number and they will further assist you. If you are certain your mail has been stolen, we require proof that a claim has been made with USPS (or local carrier for international orders) and a police report stating the date of stolen mail in order to consider reshipping.
What happens if my products are damaged or shorted during shipping?
If the mail courier has mishandled your package, please contact us. We will verify the claim and proceed accordingly.