First, please check your spam/junk folder for an order completed email from us. It contains the order details and the tracking details. If you find our emails in your spam/junk folder, please whitelist/”not-spam” our email address so that you may receive all of our emails in your inbox (we won’t send anything other than your order information and on rare occasions sales.)
If it has been 3-4 business days (5-7 business days for eCheck) and your order is still on hold, please contact us as there may be an issue with payment.
We take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, it may be delayed and we may require additional information in order to approve for processing. You may or may not be contacted in regards to this matter, and we may ask that you contact us back as soon as possible to avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged, delayed, or cancelled due to incorrect/incomplete billing or shipping information, address confirmation, or policy review. Any delay due to this verification process is the responsibility of the customer.
We ship Monday–Friday (except holidays). Any orders placed on Saturday, Sunday, or a holiday will be shipped on the following business day.
- Standard shipping – the order must be placed by 3 p.m. EST for it to go out the same day.
- Domestic USPS Priority Express 1–2 business days – ORDER MUST BE PLACED BY 2 p.m. EST.
- Express orders placed after 2 p.m. EST will ship the next business day.
- This shipping option is NOT guaranteed “Next Day.”
- We will not refund your order if it is not delivered by the time you expect it.
- International – International orders take an additional business day to dispatch due to the extra care required in filling out customs forms as well as packaging to ensure safe delivery.