FAQs

We show up as NS Research, or NS Fulfillment depending on payment method.

We accept the following methods of payment in the USA:

• Many P2P payment methods available! Contact us for more info
• Cryptocurrency – Bitcoin, Litecoin, Ethereum, BitcoinCash (extra discounts at checkout, no coupon needed)
• Collect on Delivery – Pay the postman! Contact us for more info
• eCheck – this takes several (7-10) business days to process

If purchasing outside the USA, we accept the following methods:

• Cryptocurrency – Bitcoin, Litecoin, Ethereum, BitcoinCash (extra discounts at checkout, no coupon needed)
• Bank Wire Transfer – Fees apply

If you do not see a payment method listed for your country at check out, it is not a payment option for your country.

This error occurs for a number of reasons. Please email us at info@nootropicsource.com with a description of the issue you are experiencing.

Authorizations will drop off your bank account in 24–72hrs. If they do not drop off within this time frame, please contact your bank.

Unfortunately, we are unable to apply discounts after your order is placed and processed. You can use the code on your next order. If you were issued a unique coupon code and it has expired, please reach out to us and include the code so that we can extend the date for use. Most coupons are not stackable, therefore you may not be able to use multiple coupon codes and additional discounts on one order.

If you’re having issues, email us through the contact page.

Yes, HPLCs can be found on the product page.

We have equity in three labs, two abroad and one in the US.

Yes, we do on some compounds! Contact us with your questions and we will be happy to assist.

The products for sale on nootropicsource.com are not for human consumption. The products on this site are intended for research purposes only by research institutions. The terms and conditions you agree upon when checking out state that when purchasing these products, you are confirming you are a valid research institution.

We take purity testing protocols very seriously. We purity test each batch our labs produce, and if it does not meet the minimum criteria for purity threshold it is rejected/destroyed. That threshold is 99.6% for most compounds; we also push for higher percentages with a few other compounds due to their nature, but nothing in our inventory is below 99.6% and most of our compounds are 99.9%. From the point of origin (our labs), product is shipped to our distribution office in large batches. Once it is received at our distribution office, we send small samples of each batch to one of a variety of independent labs. We do this to establish a checks and balances system, allowing us to compare to our original HPLC test against the independent test. This creates transparency, as well as ensures quality is consistent. Once that is verified, the batch is approved and available for sale to public/private research institutions and organizations.

All of the peptides are augmented with mannitol as a filler compound. This is because mannitol acts as a protective barrier. Keeping the peptide chain safe until it is combined into a solution is crucial. This is the extra volume that you see. Mannitol is quite effective in smaller dosages, because it not only protects the peptide, but it also stabilizes the peptide and increases blood brain barrier permeability. To ensure the highest quality, we add this extra layer in order to deliver a superior product.

Absolutely not. A flavored product would imply that it is for consumption, and our compounds are not for human consumption.

Not at this time. We are currently looking into this option and might include scoops at a later date.

If you want accuracy, yes you do. Scoops measure volume and scales measure weight. This can be significant when working with different compounds. It is highly recommended to use a milligram scale for accurate measurements.

All of our solutions come with a 1 mL transfer pipette. The pipette is marked and has increments of 0.25, 0.5, 0.75, and 1. The compound’s label has the mg per mL for each solution.

If you have an issue with product(s) you have ordered.

You must contact us within 14 business days.

Please email us with the follow:

1. Your order number in the subject line – Issue with Products
   • Ex: ORDER#123456 – Issue with Product
2. Clear and visible Photo documentation of the following:
   • Packaging
   • Paper insert (if applicable)
   • Packing slip (if applicable)
   • Product
3. Please ensure step 2 is complete
4. Send email to info@nootropicsource.com

Please ensure all steps are complete prior to emailing Nootropic Source. This will ensure your request receives a response in a timely manner. If we do not receive all the proper information outlined above, we will not be able to remedy the situation quickly. We understand that the situation is unfortunate; we stand by our product and commitment to our customers. Please Note: We document all claims and review them prior to providing a resolution

We certainly DO NOT use DMSO in our solutions and never have. We are 100% opposed to DMSO in any of our solutions because it is considered to be toxic. None of our solutions have DMSO as a component. We do not use propylene glycol (which is cheap, used by many and considered to be slightly toxic). We use high grade polyethylene glycol (a.k.a. PEG, which is what the medical industry uses) in congruence with ethyl alcohol and a proportion of deionized H2O. All of our solutions have a varying ratio of PEG 300 or PEG 600, ethyl alcohol, deionized H2O or distilled H2O.

We use USPS.

Yes we do, on orders over $150 and sent to any address in the USA.

Domestic US Shipping Only

• Orders under $100 = $6.95
• Orders over $100 = $4.95
• Orders over $150 = Free Regular shipping
• Orders over $300 = Free Priority Shipping
• Upgraded Expedited Options
  • USPS Priority Mail – 2-4 Business Days: $9.95
  • Priority Mail Express – 1-2 Business Days: $30.00

International shipping

• Rates vary from the two options to choose from:
  • First Class & Priority – Once your address is entered on our checkout form shipping cost will be calculated.

Yes we do!

First, please check your spam/junk folder for an order completed email from us. It contains the order details and the tracking details. If you find our emails in your spam/junk folder, please whitelist/”not-spam” our email address so that you may receive all of our emails in your inbox (we won’t send anything other than your order information and on rare occasions sales.)

If it has been 3-4 business days (5-7 business days for eCheck) and your order is still on hold, please contact us as there may be an issue with payment.

We take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, it may be delayed and we may require additional information in order to approve for processing. You may or may not be contacted in regards to this matter, and we may ask that you contact us back as soon as possible to avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged, delayed, or cancelled due to incorrect/incomplete billing or shipping information, address confirmation, or policy review.  Any delay due to this verification process is the responsibility of the customer.

We ship Monday–Friday (except holidays). Any orders placed on Saturday, Sunday, or a holiday will be shipped on the following business day.

• • Standard shipping – the order must be placed by 3 p.m. EST for it to go out the same day.
  • Domestic USPS Priority Express 1–2 business days – ORDER MUST BE PLACED BY 2 p.m. EST.
    • Express orders placed after 2 p.m. EST will ship the next business day.
    • This shipping option is NOT guaranteed “Next Day.”
    • We will not refund your order if it is not delivered by the time you expect it.
  • International – International orders take an additional business day to dispatch due to the extra care required in filling out customs forms as well as packaging to ensure safe delivery.

No, we offer USPS Priority Express shipping for USA orders. Priority Express takes 1–2 business days, but it is not always guaranteed next day delivery. This is the fastest shipping option available from USPS, and that is what is offered as upgraded shipping if you do not want it sent first class.

Our packaging is nondescriptive and there are no markings that suggest the contents. The shipping label does not mention Nootropic Source.  We use plain shipping materials including plain padded envelopes, and USPS flat rate packaging. 

We ship USPS first class. We also drop off at or near one of the major USPS airport hubs. This skips an extra step in the process because it is usually sent directly to the destination from the airport. Under normal circumstances, shipping takes about three business days from us to your mailbox. We have seen it take up to seven days on rare occasions.

Tracking numbers can take up to 48 hours to update in the USPS system. We ship Monday–Friday. We do not ship weekends. If you place an order on a Saturday and get a tracking number, it will not show up on usps.com until Monday night. If it has been two business days and you have not received tracking information, please contact us.

The post office does a great job with millions of packages, on occasion a package may encounter being mishandled. If you are the unlikely recipient of such a misfortune, please contact us immediately with:

1. Your order number in the subject line –Shorted/Damaged
   • Ex: ORDER#123456 – Shorted/Damaged
2. Clear and visible Photo documentation of the following:
   • Packaging
   • Paper insert
   • Packing slip (if applicable)
   • Product
3. Please ensure step 2 is complete
4. Send email to info@nootropicsource.com

Please ensure all steps are complete prior to emailing Nootropic Source. This will ensure your request receives a response in a timely manner. If we do not receive all the proper information outlined above, we will not be able to remedy the situation quickly. We understand that the situation is unfortunate; we stand by our product and commitment to our customers. Please Note: We document all claims and review them prior to providing a resolution

Check the delivery status via the emailed USPS tracking number. If the package was undeliverable and it is being sent back to us, we will not reship it for free if there were errors that you put in the address. Additionally, USPS delivery speed has been affected by budget cuts from the US government. We still ship as soon as we possibly can (within 24 hours with the exception of weekends/holidays). The delivery times of USPS have changed, but our level of service has not.

We do! We ship anywhere, USPS ships! USPS will hand your package to your destinations local courier. Countries we are able to ship to with no issue:

• • Australia (Sept 2021 – Temporarily suspended First Class and Priority packages until further notice)
  • Canada
  • Mexico
• Most products can now be shipped internationally. There are shipping restrictions on some products, and some products cannot be shipped to international destinations. Please look into your country’s regulations before purchasing.
• We will not reship if your package is undeliverable.
• We offer two shipping options: USPS Priority International and USPS First Class. Priority is the only way to ensure full tracking. USPS First Class International is not tracked.  Shipping times are estimates. Customs and weather may cause shipping delays. In most cases, tracking can be viewed on usps.com and your local courier’s tracking page.
• All of our prices are in USD.

It will depend on the order value. Most orders over $800 will require a signature, unless you put in the order notes to waive the signature and accept full responsibility for the package when it is delivered. For delivery outside of the US, it will depend on the courier.

The fastest way to locate your tracking number is to log into your account and view your orders. Please follow these instructions:

1. Log into your account
2. Click View Orders
3. Open your most recent order
4. Your tracking number will be in the order

If your tracking status says delivered, Nootropic Source cannot accept responsibility for your lost package(s).

A few things to check:

• Check where your regular mail is delivered. The USPS tracking link will say where the package was delivered (i.e mailbox, parcel locker, mailroom etc.)
• Look around the delivery location – the package is usually mixed in with or hidden in your regular mail
• Check with anyone else that may have access to your mailbox or mail room area (i.e. roommates, family members, neighbor, etc) .
• See if someone else accepted the delivery (i.e. front office staff, HOA, concierge, neighbor, etc.)

If you’ve checked all possible places your mail could be, you’ll need to contact or visit your local USPS Post Office (or local mail courier for international orders) as they will be able to assist you with locating the package. Please bring or have your tracking number and they will assist you in locating it. If you are certain your mail has been stolen, we require proof that a claim has been made with USPS (or local carrier for international orders) and a police report stating the date of stolen mail in order to consider reshipping.

If the mail courier has mishandled your package, please contact us. We will verify the claim and proceed accordingly.

Yes! We can make changes to orders, but ONLY if your order has not processed or completed. We make every effort to fill and ship orders as quickly as possible. Types of changes:

• Shipping address (this will require a form to be filled out and signed)
• Substitute product
• Remove product
• Add product

Contact us before making another order, and we will combine the order if it has not already packed and shipped. We will not refund the additional shipping fee if you made a second purchase without contacting us first to manually add the item. See the orders FAQs below for shipping times to see if you can add items.

We cannot promise that we can intercept the order if it’s already been processed; however, do not hesitate to contact us to see what we can do.

If a product is missing from your order, please contact us. Once we verify the legitimacy of the claim we will send the missing item to you. All orders are documented and all shipments are video taped while they are being packaged and sealed prior to shipping to avoid any fraudulent claims.

Check your spam/junk folder, it might be there. If not, this is an issue with the email address on your order and/or account being incorrect. If you checked out as a guest, it is very likely there is a typo in your email address. Choose one of the following and proceed: If you cannot log in and/or checked out as a guest:

1. Email us through the contact form

If you are still logged in:

1. Login
2.  Click My Account
3. Click Edit under Billing Address
4. Update your email address
5. Click Save