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Frequently Asked Questions

How is Nootropic Source able to offer such low prices?

Nootropic Source offers prices lower than others due to our ability to synthesize research chemicals in our on-site labs. We are also distributors for some of the top online retailers. This gives us an advantageous market position. Our vertical integration and high volume enable us to lower prices much more effectively than the competition.

Can you supply high performance liquid chromatography (HPLC) analysis?

Yes, HPLCs can be found on the product page.

I forgot to enter a discount code upon checkout, can you apply it for me?

Unfortunately, we cannot apply discounts after your order is placed. You can use the code on your next order.

What happens if my product(s) have been damaged or shorted while in transit?

The post office does a great job with millions of packages, on occasion a package may encounter being mishandled. If you are the unlikely recipient of such a misfortune, please contact us immediately with:

  1. Your order number in the subject line –Shorted/Damaged
    • Ex: ORDER#123456 – Shorted/Damaged
  2. Clear and visible Photo documentation of the following:
    • Packaging
    • Paper insert
    • Packing slip (if applicable)
    • Product
  3. Please ensure step 2 is complete
  4. Send email to info@nootropicsource.com

Please ensure all steps are complete prior to emailing Nootropic Source. This will ensure your request receives a response in a timely manner. If we do not receive all the proper information outlined above, we will not be able to remedy the situation quickly. We understand that the situation is unfortunate; we stand by our product and commitment to our customers.

Please Note: We document all claims and review them prior to providing a resolution

How do I track my package?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.


Account

I forgot my password, how do I reset it?

If you have forgotten your password you will be able to reset it below.

Reset password now

How do I view current and past orders?

To view your past orders, click Login at the top the website. Once logged in, the website takes you to your My Account page, where you will be able to view your previous orders.

After an order, a confirmation email is sent to the email address provided. If you placed an order as a guest and have not received a confirmation of your order, please contact us. Your email address might have been entered incorrectly during checkout.

Why did my account get deleted?

Our products are manufactured, labeled and sold for laboratory use only. They are NOT to be used for diagnostic purposes in food, drugs, medical devices or cosmetics for humans, or on animals, or for any commercial purpose. It is our commitment to uphold the law; we will reject and refuse sale if we believe there is potential for the misuse of the products. Those in violation will be suspended from viewing and ordering from Nootropic Source.

Payments

What methods of payment do you accept?


We accept the following methods of payment in the USA:

  • Credit card
    • If paying by a gift card, please contact the issuer (contact information is usually on the back of the card) to verify you can use it for shopping online
  • Bitcoin (extra discount at checkout, no coupon needed)
  • Chase QuickPay – Most popular US banks participate in a program called Clear xChange. In which you can send money from your bank account to ours using our email address
    • It is very secure and we don’t even need any of your account information.
    • Click here for more information: https://www.clearxchange.com/
    • Each bank might have a specific name for it. Chase calls it QuickPay. A list of other banks we know participate:
      • Bank of America
      • Wells Fargo
      • Capital One
      • 1stBank
      • Frost
      • US Bank
    • Click here to find out if your bank utilizes this payment program: https://www.clearxchange.com/about
    • Signature is NOT required for orders paid via this payment method
  • Western Union
  • MoneyGram
  • Contact us for other options

If purchasing outside the USA, we accept the following methods:

  • Credit card (not available in all countries)
  • Western Union
  • Bitcoin

If you do not see a payment method listed for your country at check out, it is not a payment option for your country.

What do you show up on credit or bank statements as?

We show up as NS Research or Gh Industries

My order isn’t going through but my card is being authorized. Why?

This error occurs when the information you are entering upon checkout does not exactly match the information on file with your bank. Generally, this is a billing address issue so you will need to reach out to your bank to fix it. After that is fixed, please try to purchase again.

When will the authorizations drop from my bank account?

Authorizations will drop off your bank account in 24–72hrs.

If they do not drop off within this time frame, please contact your bank.

I forgot to enter a discount code upon checkout, can you apply it for me?

Unfortunately, we cannot apply discounts after your order is placed. You can use the code on your next order.

I am getting an error upon checkout, why is this happening?

Please ensure that all of your information is filled out correctly at checkout.

If your card is authorizing yet the order is failing, it is due to an address error. You will have to contact your bank to ensure the address you’re entering is the same as what it has on file.

If you are getting an internal server error, your card is being declined and you will need to contact your bank.

If you are paying with bitcoin and the order times out, start a new order and make sure you send the bitcoin in a timely fashion to avoid this happening again.

If you are paying with Western Union and you missed the instructions, please refer to the email you received in order to pay.

If you’re still having issues, email us through the contact form.

Products

Can you supply high performance liquid chromatography (HPLC) analysis?

Yes, HPLCs can be found on the product page.

Where do you develop your compounds?

We have equity in three labs, two abroad and one in the US.

Do you offer custom synthesis or wholesale?

Yes, we do! Contact us with your questions and we will be happy to assist.

Why does my product say not for human consumption?

The products for sale on nootropicsource.com are not for human consumption. The products on this site are intended for research purposes only by research institutions.

The terms and conditions you agree upon when checking out state that when purchasing these products, you are confirming you are a valid research institution.

How do you ensure 99.6% purity in your compounds?

We take purity testing protocols very seriously. We purity test each batch our labs produce, and if it does not meet the minimum criteria for purity threshold it is rejected/destroyed. That threshold is 99.6% for most compounds; we also push for higher percentages with a few other compounds due to their nature, but nothing in our inventory is below 99.6% and most of our compounds are 99.9%. From the point of origin (our labs), product is shipped to our distribution office in large batches. Once it is received at our distribution office, we send small samples of each batch to one of a variety of independent labs. We do this to establish a checks and balances system, allowing us to compare to our original HPLC test against the independent test. This creates transparency, as well as ensures quality is consistent. Once that is verified, the batch is approved and available for sale to public/private research institutions and organizations.

My peptide(s) look like there is more in the vial than what is stated, what is in there?

All of the peptides are augmented with mannitol as a filler compound. This is because mannitol acts as a protective barrier. Keeping the peptide chain safe until it is combined into a solution is crucial. This is the extra volume that you see.

Mannitol is quite effective in smaller dosages, because it not only protects the peptide, but it also stabilizes the peptide and increases blood brain barrier permeability. To ensure the highest quality, we add this extra layer in order to deliver a superior product.

Are your solutions flavored? Some vendors have flavors, why don’t you?

Absolutely not. A flavored product would imply that it is for consumption, and our compounds are not for human consumption.

Will my powder come with a measuring scoop?

Not at this time. We are currently looking into this option and might include scoops at a later date.

Do I need a scale for powder?

If you want accuracy, yes you do. Scoops measure volume and scales measure weight. This can be significant when working with different compounds. It is highly recommended to use a milligram scale for accurate measurements.

How do I measure a solution?

All of our solutions come with a 1 mL transfer pipette. The pipette is marked and has increments of 0.25, 0.5, 0.75, and 1. The compound’s label has the mg per mL for each solution.

I've heard some vendors use mildly toxic solvents like DMSO. What do you use as a solvent in your solutions?

We certainly DO NOT use DMSO in our solutions and never have. We are 100% opposed to DMSO in any of our solutions because it is considered to be toxic. None of our solutions have DMSO as a component. We do not use propylene glycol (which is cheap, used by many and considered to be slightly toxic). We use high grade polyethylene glycol (a.k.a. PEG, which is what the medical industry uses) in congruence with ethyl alcohol and a proportion of deionized H2O. All of our solutions have a varying ratio of PEG 300 or PEG 600, ethyl alcohol, deionized H2O or distilled H2O.

Shipping

What mail courier do you use for shipping?

We use USPS.

Do you offer free shipping?

Yes we do, on orders over $150 and sent to any address in the USA.

What is the cost of shipping?

Domestic US Shipping Only

  • Orders under $100 = $6.95
  • Orders over $100 = $4.95
  • Orders over $150 = Free Regular shipping
  • Orders over $300 = Free Priority Shipping

International shipping

  • Rates vary from the two options to choose from:
    • First Class & Priority – Once your address is entered on our checkout form shipping cost will be calculated.

Do you ship to PO boxes?

Yes we do!

Where is my package? Why hasn't my package shipped?

We ship Monday–Friday (except holidays). Any orders placed on Saturday, Sunday, or a holiday will be shipped on the following business day.

    • Standard shipping – the order must be placed by 3 p.m. EST for it to go out the same day.
    • Domestic USPS Priority Express 1–2 business days – ORDER MUST BE PLACED BY 2 p.m. EST.
      • Express orders placed after 2 p.m. EST will ship the next business day.
      • This shipping option is NOT guaranteed “Next Day.”
      • We will not refund your order if it is not delivered by the time you expect it.
    • International – Sometimes international orders take an additional day to dispatch due to the extra care required in filling out customs forms as well as packaging to ensure safe delivery.

Can you ship my order overnight?

No, we offer USPS Priority Express shipping for USA orders. Priority Express takes 1–2 business days, but it is not always guaranteed next day delivery. This is the fastest shipping option available from USPS, and that is what is offered as upgraded shipping if you do not want it sent first class.

How long does shipping take once it is dispatched?

We ship USPS first class. We also drop off at or near one of the major USPS airport hubs. This skips an extra step in the process because it is usually sent directly to the destination from the airport. Under normal circumstances, shipping takes about three business days from us to your mailbox. We have seen it take up to seven days on rare occasions.

Why does the tracking number say “not found“ or “waiting for shipment“?

Tracking numbers can take up to 48 hours to update in the USPS system. We ship Monday–Friday. We do not ship weekends. If you place an order on a Saturday and get a tracking number, it will not show up on usps.com until Monday night.

If it has been two business days and you have not received tracking information, please contact us.

It’s seems like it’s been a while and my order hasn’t been delivered yet.

Check the delivery status via the emailed USPS tracking number. If the package was undeliverable and it is being sent back to us, we will not reship it for free if there were errors that you put in the address. Additionally, USPS delivery speed has been affected by budget cuts from the US government. We still ship as soon as we possibly can (within 24 hours with the exception of weekends/holidays). The delivery times of USPS have changed, but our level of service has not.

What happens if my product(s) have been damaged or shorted while in transit?

The post office does a great job with millions of packages, on occasion a package may encounter being mishandled. If you are the unlikely recipient of such a misfortune, please contact us immediately with:

  1. Your order number in the subject line –Shorted/Damaged
    • Ex: ORDER#123456 – Shorted/Damaged
  2. Clear and visible Photo documentation of the following:
    • Packaging
    • Paper insert
    • Packing slip (if applicable)
    • Product
  3. Please ensure step 2 is complete
  4. Send email to info@nootropicsource.com

Please ensure all steps are complete prior to emailing Nootropic Source. This will ensure your request receives a response in a timely manner. If we do not receive all the proper information outlined above, we will not be able to remedy the situation quickly. We understand that the situation is unfortunate; we stand by our product and commitment to our customers.

Please Note: We document all claims and review them prior to providing a resolution

Will my order require a signature for delivery?

If an order is placed with a credit card and Priority Express shipping option is chosen then yes, it will require a signature regardless of the total.
**Please note this shipping option is not always guaranteed “Next Day” We do not guarantee Scheduled Delivery Days and we do not offer “Money Back Guarantee” **

If the total is $150 or more and paid with a credit card, then yes it will require a signature for delivery.

Multiple same day orders will be combined and signature will be required if over $150 and paid with credit card.

If you pay by alternative means below then no, it will not require a signature.

  • Bitcoin – 10% off your total
  • Chase Quickpay (most US banks participate)
  • Western Union
  • MoneyGram

Do you ship internationally?

We do! We ship anywhere, USPS ships! USPS will hand your package to your destinations local courier.

Countries we are able to ship to with no issue:

    • Australia
    • Canada
    • Mexico
  • Most products can now be shipped internationally. There are shipping restrictions on some products, and some products cannot be shipped to international destinations. Please look into your country’s regulations before purchasing.
  • We will not reship if your package is undeliverable.
  • We offer two shipping options: USPS Priority International and USPS First Class. Priority is the only way to ensure full tracking. USPS First Class International is not tracked.  Shipping times are estimates. Customs and weather may cause shipping delays. In most cases, tracking can be viewed on usps.com and your local courier’s tracking page.
  • All of our prices are in USD.

I lost my tracking number, what do I do?

The fastest way to locate your tracking number is to log into your account and view your orders. Please follow these instructions:

  1. Log into your account
  2. Click View Orders
  3. Open your most recent order
  4. Your tracking number will be in the order

My tracking number says delivered but I don't have my package?

If your order status says delivered, Nootropic Source cannot accept responsibility for your lost package(s).

A few things to check:

  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery (i.e. front office staff, HOA, concierge, neighbor, etc.)
  • Check your mailbox and wherever else you receive mail.

Please contact your local USPS (or local mail courier for international orders) with your tracking number and they will further assist you.

If you are certain your mail has been stolen, we require proof that a claim has been made with USPS (or local carrier for international orders) and a police report stating the date of stolen mail in order to consider reshipping.

What happens if my products are damaged or shorted during shipping?

If the mail courier has mishandled your package, please contact us. We will verify the claim and proceed accordingly.

Orders

I need to change my order. Can you help, and what changes can I make?

Yes! We can make changes to orders, but ONLY if your order has not shipped. Cutoff times are listed below.

USA

 

  • Standard/international

 

      • If you placed your order on Monday–Friday by 3 p.m. EST. If you placed your order on Saturday or Sunday, then you must contact us before we ship on Monday by 3 p.m. EST.

 

  • Express (its usually not possible as we try to get these out ASAP)

 

    • If you placed your order on Monday–Friday by 2 p.m. EST. If you placed your order on Saturday or Sunday, then you must contact us before we ship on Monday by 2 p.m. EST.

Types of changes:

  • Shipping address (this will require a form to be filled out and signed)
  • Substitute product
  • Remove product
  • Add product

I forgot an item and already paid once for shipping, how do I avoid an extra fee?

Contact us before making another order, and we will combine the order if it has not already packed and shipped. We will not refund the additional shipping fee if you made a second purchase without contacting us first to manually add the item. See the orders FAQs below for shipping times to see if you can add items.

I need to cancel my order! What can I do?

We cannot promise that we can intercept the order if it’s already been processed; however, do not hesitate to contact us to see what we can do. Please see our shipping cutoff times.

I am missing a product from my shipment, what can I do?

If a product is missing from your order, please contact us. Once we verify the legitimacy of the claim we will send the missing item to you.

All orders are documented and all shipments are video taped while they are being packaged and sealed prior to shipping to avoid any fraudulent claims.

I didn’t receive a confirmation email for my order, what’s going on?

Check your spam/junk folder, it might be there. If not, this is an issue with the email address on your order and/or account being incorrect. If you checked out as a guest, it is very likely there is a typo in your email address. Choose one of the following and proceed:

If you cannot log in and/or checked out as a guest:

  1. Email us through the contact form

If you are still logged in:

  1. Login
  2.  Click My Account
  3. Click Edit under Billing Address
  4. Update your email address
  5. Click Save